What was happening
Nikki was running a high-conversion service. Customers loved it; Instagram tagging spread it. But the diary lived inside her DMs, and the moment she stopped posting, bookings dipped.
Google Ads existed but was on Search Partners, broad match, and was effectively spending £30+ to acquire traffic that didn't convert.
What we did
We rebuilt the Google account around six tightly themed campaigns mapped to actual buyer intent. Stripped Search Partners, rewired conversion tracking to track booking-form submits with offline import for closed appointments.
In parallel we spun up a short-form pipeline: 3 videos per day across TikTok and Reels, repurposed from filmed consult footage and treatment B-roll. Hooks tested in paid first.
What changed
Within 8 weeks the diary was booked solid. Cost per qualified lead landed at £18. Google ROAS settled at 3.2x — very strong for a service business. More important: Nikki stopped having to "post or starve." The system fills the funnel.